Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Die Kundennummer wurde bei uns nicht gefunden? Beantragen Sie Unterstützung.
Required fields are marked with an asterisk*
{"xsrfToken":"d6b8b05e52a0201930497c2aec0e7fc5aa5b579b_lout","branding":{"id":"78","key":"tsserv","name":"DAV Service Desk","portalBaseUrl":"/servicedesk/customer/portal/78"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen beim DAV Service Center","sharedPortalName":"DAV Help Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-GB","portalThemeColor":"#792235","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzc5YzBkMy1hZGM3LTQ1YTgtYjI0NS0wZTE1MTI2NDRmYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODcwMDc5OTIsIm5iZiI6MTc4NzAwNzM5Mn0.-j8GsU47j5nIjGgeuK54s6ynYteM1wRIhCbmO4wWYyE&client=3379c0d3-adc7-45a8-b245-0e1512644fa2&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#792235","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"78","key":"tsserv","projectId":13341,"serviceDeskId":78,"name":"DAV Service Desk","description":"<p>Willkommen! Womit können wir Ihnen weiterhelfen?</p>","portalBaseUrl":"/servicedesk/customer/portal/78","onlyPortal":false,"reqTypes":[{"id":"979","name":"DAViD Kundennummer Clearance","descriptionHtml":"<p>Die Kundennummer wurde bei uns nicht gefunden? Beantragen Sie Unterstützung.</p>","callToAction":"DAViD Kundennummer Clearance","introHtml":"<p>Die Kundennummer wurde bei uns nicht gefunden? Beantragen Sie Unterstützung.</p>","icon":15337,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15337","groups":[219],"key":""},{"id":"1117","name":"Kontakt","descriptionHtml":"","callToAction":"Kontakt","introHtml":"<p>Allgemeine Kontaktanfrage</p>","icon":15263,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15263","groups":[120],"key":""},{"id":"1118","name":"Kontakt (Steiner Verlag)","descriptionHtml":"","callToAction":"Kontakt (Steiner Verlag)","introHtml":"<p>Allgemeine Kontaktanfrage</p>","icon":15263,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15263","groups":[120],"key":""},{"id":"200","name":"Support erhalten (Portal)","descriptionHtml":"","callToAction":"Support erhalten (Portal)","introHtml":"<p>Benötigen Sie Hilfe von unserem Kundenservice? Beschreiben Sie einfach Ihr Problem und wir kümmern uns darum.</p>","icon":14901,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14901","groups":[120],"key":""},{"id":"869","name":"Bestellung (DAViD Microshop)","descriptionHtml":"","callToAction":"Bestellung (DAViD Microshop)","introHtml":"<p>Eine Bestellung aufgeben</p>","icon":15258,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15258","groups":[],"key":""},{"id":"946","name":"Bestellung (manuell)","descriptionHtml":"","callToAction":"Bestellung (manuell)","introHtml":"<p>Eine Bestellung aufgeben (händisch aufnehmen)</p>","icon":15258,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15258","groups":[],"key":""},{"id":"736","name":"Bestellung (Shop)","descriptionHtml":"","callToAction":"Bestellung (Shop)","introHtml":"<p>Eine Bestellung aufgeben</p>","icon":15258,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15258","groups":[],"key":""},{"id":"633","name":"E-mail (Aboservice)","descriptionHtml":"","callToAction":"E-mail (Aboservice)","introHtml":"<p>Fordern Sie Unterstützung vom Aboservice an.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"1051","name":"E-mail (Akademie)","descriptionHtml":"","callToAction":"E-mail (Akademie)","introHtml":"<p>Fordern Sie Unterstützung zur Akademie an.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"944","name":"E-mail (Apothekenwesen)","descriptionHtml":"","callToAction":"E-mail (Apothekenwesen)","introHtml":"<p>Fordern Sie Unterstützung im Bereich Apothekenwesen an.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"938","name":"E-mail (Datenbanken und Software)","descriptionHtml":"","callToAction":"E-mail (Datenbanken und Software)","introHtml":"<p>Fordern Sie Unterstützung von Datenbanken / Software an.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"937","name":"E-mail (Diverse)","descriptionHtml":"","callToAction":"E-mail (Diverse)","introHtml":"<p>Wird für diverse E-mail eingänge genutzt.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"939","name":"E-mail (Handelskunden/ FSV)","descriptionHtml":"","callToAction":"E-mail (Handelskunden/ FSV)","introHtml":"<p>Fordern Sie Unterstützung im Bereich Handelskunden an.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"940","name":"E-mail (Lennartz)","descriptionHtml":"","callToAction":"E-mail (Lennartz)","introHtml":"<p>Fordern Sie Unterstützung bei der Lennartz Produktfamilie an.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"941","name":"E-mail (Service DAV)","descriptionHtml":"","callToAction":"E-mail (Service DAV)","introHtml":"<p>Fordern Sie Unterstützung vom Kundenservice an.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"942","name":"E-mail (Support)","descriptionHtml":"","callToAction":"E-mail (Support)","introHtml":"<p>Fordern Sie Unterstützung vom Technischen Support an.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"943","name":"E-mail (Versandbuchhandlung)","descriptionHtml":"","callToAction":"E-mail (Versandbuchhandlung)","introHtml":"<p>Fordern Sie Unterstützung von der Versandbuchhandlung an.</p>","icon":15083,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15083","groups":[],"key":""},{"id":"836","name":"Kündigung (aus Formular)","descriptionHtml":"","callToAction":"Kündigung (aus Formular)","introHtml":"<p>Eine Kündigung erstellen</p>","icon":15077,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15077","groups":[],"key":""},{"id":"945","name":"Kündigung (manuell)","descriptionHtml":"","callToAction":"Kündigung (manuell)","introHtml":"<p>Eine Kündigung erstellen</p>","icon":15077,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15077","groups":[],"key":""},{"id":"1014","name":"Manuelles Ticket (Adressverwaltung)","descriptionHtml":"","callToAction":"Manuelles Ticket (Adressverwaltung)","introHtml":"<p>Erstellen Sie ein händisches Ticket, z.B. aus einem Telefongespräch.</p>","icon":14900,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14900","groups":[],"key":""},{"id":"902","name":"Manuelles Ticket (Allgemein)","descriptionHtml":"","callToAction":"Manuelles Ticket (Allgemein)","introHtml":"<p>Erstellen Sie ein händisches Ticket, z.B. aus einem Telefongespräch.</p>","icon":14900,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14900","groups":[],"key":""},{"id":"1016","name":"Manuelles Ticket (Biblioscout)","descriptionHtml":"","callToAction":"Manuelles Ticket (Biblioscout)","introHtml":"<p>Erstellen Sie ein händisches Ticket, z.B. aus einem Telefongespräch.</p>","icon":14900,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14900","groups":[],"key":""},{"id":"1018","name":"Manuelles Ticket (Datenbanken)","descriptionHtml":"","callToAction":"Manuelles Ticket (Datenbanken)","introHtml":"<p>Erstellen Sie ein händisches Ticket, z.B. aus einem Telefongespräch.</p>","icon":14900,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14900","groups":[],"key":""},{"id":"1012","name":"Manuelles Ticket (Kundenservice)","descriptionHtml":"","callToAction":"Manuelles Ticket (Kundenservice)","introHtml":"<p>Erstellen Sie ein händisches Ticket, z.B. aus einem Telefongespräch.</p>","icon":14900,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14900","groups":[],"key":""},{"id":"1015","name":"Manuelles Ticket (Lennartz)","descriptionHtml":"","callToAction":"Manuelles Ticket (Lennartz)","introHtml":"<p>Erstellen Sie ein händisches Ticket, z.B. aus einem Telefongespräch.</p>","icon":14900,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14900","groups":[],"key":""},{"id":"1017","name":"Manuelles Ticket (Technischer Support)","descriptionHtml":"","callToAction":"Manuelles Ticket (Technischer Support)","introHtml":"<p>Erstellen Sie ein händisches Ticket, z.B. aus einem Telefongespräch.</p>","icon":14900,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14900","groups":[],"key":""},{"id":"1013","name":"Manuelles Ticket (Zeitschriften)","descriptionHtml":"","callToAction":"Manuelles Ticket (Zeitschriften)","introHtml":"<p>Erstellen Sie ein händisches Ticket, z.B. aus einem Telefongespräch.</p>","icon":14900,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14900","groups":[],"key":""},{"id":"1084","name":"Voicemail (transkribiert)","descriptionHtml":"","callToAction":"Voicemail (transkribiert)","introHtml":"<p>Transkribierte Voicemail.</p>","icon":15089,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15089","groups":[],"key":""}],"reqGroups":[{"id":120,"name":"Allgemein"},{"id":219,"name":"Sonstige Anfragen"}],"orderMapping":{"219":[979],"120":[1118,1117,200]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9d5d1c0b-f756-316b-8d6c-c76970ce70ea","appLinkName":"","appLinkUrl":"","spaceKey":"DAVSERVICEKB","spaceName":"Service Desk Extern Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DAV","serviceDeskId":78,"kbLinkDomainURLs":["https://deutscher-apotheker-verlag.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":78,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DAV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzc5YzBkMy1hZGM3LTQ1YTgtYjI0NS0wZTE1MTI2NDRmYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05NTczMTk5MDQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg3MDA4NTkyLCJuYmYiOjE3ODcwMDczOTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.IsyzFxCV5coQgrh9c0d0h_aBfMSVX_FGCJwAxPHzbmA","targetCollection":"upload-user-collection--957319904","endpointUrl":"https://api.media.atlassian.com","clientId":"3379c0d3-adc7-45a8-b245-0e1512644fa2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":979,"projectId":13341,"issueType":{"id":"11002","name":"Support"},"form":{"name":"DAViD Kundennummer Clearance","descriptionHtml":"<p>Die Kundennummer wurde bei uns nicht gefunden? Beantragen Sie Unterstützung.</p>","callToAction":"DAViD Kundennummer Clearance","intro":"<p>Die Kundennummer wurde bei uns nicht gefunden? Beantragen Sie Unterstützung.</p>","instructions":"<p>Die Kundennummer wurde bei uns nicht gefunden? Beantragen Sie Unterstützung.</p>","icon":15337,"iconUrl":"https://deutscher-apotheker-verlag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15337","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Kommentar (optional)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["DAViD Antrag / Kundennr. in CRM nicht bekannt"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_14314","fieldConfigId":"17992","label":"DAV-Kundennummer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_13487","fieldConfigId":"16578","label":"Thema Support","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["12459"],"values":[{"value":"12455","label":"\uD83C\uDFE0 Adressverwaltung","selected":false,"children":[]},{"value":"12965","label":"\uD83D\uDCDA Biblioscout","selected":false,"children":[]},{"value":"12457","label":"\uD83D\uDCBE Datenbanken","selected":false,"children":[]},{"value":"12456","label":"\uD83D\uDEDF Kundenservice","selected":false,"children":[]},{"value":"12458","label":"\uD83E\uDDEA Lennartz","selected":false,"children":[]},{"value":"13036","label":"⚙️ Technischer Support","selected":false,"children":[]},{"value":"12459","label":"\uD83D\uDCF0 Zeitschriften","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_14013","fieldConfigId":"17490","label":"Sub-Kategorie Support","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["13072"],"values":[{"value":"13069","label":"A_ADKA","selected":false,"children":[]},{"value":"13070","label":"A_Artikelbestellungen","selected":false,"children":[]},{"value":"13071","label":"A_Bestellungen","selected":false,"children":[]},{"value":"13072","label":"A_DAViD","selected":false,"children":[]},{"value":"13073","label":"A_IP-Abos","selected":false,"children":[]},{"value":"13074","label":"A_Kündigungen","selected":false,"children":[]},{"value":"14328","label":"A_Kündigungsgrund","selected":false,"children":[]},{"value":"13075","label":"A_Lizenzabrechnungen","selected":false,"children":[]},{"value":"13076","label":"A_PharmaNavi","selected":false,"children":[]},{"value":"13077","label":"A_Schulbestellungen PTA","selected":false,"children":[]},{"value":"12966","label":"Apo Inhaberwechsel","selected":false,"children":[]},{"value":"12967","label":"Apo Neueröffnung","selected":false,"children":[]},{"value":"12968","label":"Apo Schließung","selected":false,"children":[]},{"value":"12960","label":"Apothekenwesen allg.","selected":false,"children":[]},{"value":"13002","label":"B_Erneuerungen","selected":false,"children":[]},{"value":"13003","label":"B_Verträge","selected":false,"children":[]},{"value":"13081","label":"L_BtM-IT","selected":false,"children":[]},{"value":"13080","label":"L_BtM-Produkt","selected":false,"children":[]},{"value":"13079","label":"L_Labor-IT","selected":false,"children":[]},{"value":"13078","label":"L_Labor-Produkt","selected":false,"children":[]},{"value":"14256","label":"L_Labor-Produkt-tech","selected":false,"children":[]},{"value":"13222","label":"L_Schulung","selected":false,"children":[]},{"value":"12957","label":"V_Endkunde","selected":false,"children":[]},{"value":"12962","label":"V_Fortbildungen","selected":false,"children":[]},{"value":"12959","label":"V_Handelskunde","selected":false,"children":[]},{"value":"13001","label":"V_Handelskunde Übernahme","selected":false,"children":[]},{"value":"12961","label":"V_Versandbuchhandlung","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/78/create/979","requestValidateBaseUrl":"/servicedesk/customer/portal/78/validate/979","calendarParams":{"firstDay":1,"date":"2026-08-18T00:56:32+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9d5d1c0b-f756-316b-8d6c-c76970ce70ea","appLinkName":"","appLinkUrl":"","spaceKey":"DAVSERVICEKB","spaceName":"Service Desk Extern Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DAV","serviceDeskId":78,"kbLinkDomainURLs":["https://deutscher-apotheker-verlag.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzc5YzBkMy1hZGM3LTQ1YTgtYjI0NS0wZTE1MTI2NDRmYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05NTczMTk5MDQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg3MDA4NTkyLCJuYmYiOjE3ODcwMDczOTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.IsyzFxCV5coQgrh9c0d0h_aBfMSVX_FGCJwAxPHzbmA","targetCollection":"upload-user-collection--957319904","endpointUrl":"https://api.media.atlassian.com","clientId":"3379c0d3-adc7-45a8-b245-0e1512644fa2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}